Overview

This Shipping Policy applies to all orders placed from the United Kingdom and European Union.

We aim to provide clear information regarding order processing, shipping times, and delivery conditions.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday).

Orders placed after the daily cut-off time (2:00 PM GMT+2, Tallinn time) will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Shipping Destinations

We currently ship to:

  • United Kingdom
  • European Union countries

Delivery Time

Estimated delivery time:

  • Standard shipping: 2–7 business days (after dispatch)

Delivery times may vary depending on destination, courier delays, and customs processing (if applicable).

Shipping Cost

We offer free standard shipping on all orders.

No minimum purchase amount is required.

Courier Partners

We work with trusted logistics providers, including:

  • FedEx
  • Venipak

Order Tracking

Once your order is shipped, you will receive an email containing:

  • Tracking number
  • Courier tracking link

If you do not receive tracking information within a reasonable time, please contact our support team.

Delivery Conditions

Please ensure that your shipping address is correct at checkout.

If a delivery cannot be completed due to incorrect address or customer unavailability, the parcel may be returned to us.

In such cases:

  • Return shipping costs may be deducted from the refund amount
  • Any remaining balance will be refunded according to our Return & Refund Policy

Delivery Address Changes

If you need to change your delivery address, please contact us within 24 hours after placing your order.

After the order has been shipped, we may not be able to modify the delivery address.

Failed Delivery

If delivery fails due to incorrect address or repeated delivery attempts:

  • The order may be returned to us
  • Additional shipping charges may apply for reshipping or refund processing

Customs & Import Duties

We do not charge any customs duties or import taxes at checkout.

However, depending on your country’s regulations, customs fees or import taxes may apply upon delivery.

These charges are the responsibility of the customer.

Delivery Delays

If your order takes longer than the estimated delivery time, please contact us so we can investigate with the courier.

We always aim to resolve such issues as quickly as possible.

Order Cancellation

You may cancel your order before it has been shipped by contacting us.

If the order has already been shipped, it will need to be processed under our Return & Refund Policy.

Contact Information

For any questions regarding shipping, please contact:

Email: info@halixera.com
Phone: +372 5271356

Company Information

HALIXERA is operated by Halixera OÜ, a company registered in Estonia.

Registered Address:
Parve tn 5
13516 Tallinn
Estonia

Company Registration Number: 16655176