Overview

This Return & Refund Policy applies to customers located in the United Kingdom and European Union.

We aim to provide a transparent and fair process for returns, refunds, and exchanges to ensure a smooth customer experience.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in original packaging
  • Proof of purchase is required

To initiate a return, please contact us at info@halixera.com.

Once your return request is approved, we will provide instructions on how to send the product back.

Return Process

To start a return:

  1. Contact us at info@halixera.com
  2. Provide your order details and reason for return
  3. Wait for return approval and instructions

Items sent back without prior approval will not be accepted.

Return shipping instructions will be provided based on the specific case and location.

Return Shipping

  • If the product is defective or incorrect, return shipping costs will be covered by us
  • If the return is due to customer error (e.g., wrong product ordered), the customer is responsible for return shipping costs

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is damaged
  • You received the wrong product
  • The product is defective

We will evaluate the issue and provide a suitable resolution, which may include replacement or refund.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect size or product

To request an exchange, contact us at info@halixera.com.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method.

Refund Processing Time

  • Refunds are typically processed within 5–7 business days after approval
  • Your bank or payment provider may require additional processing time to complete the transaction

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank, as processing times may vary

If you still have not received your refund, please contact us at info@halixera.com.

Non-Returnable Conditions

We may refuse returns if:

  • The product is used or opened beyond reasonable inspection
  • The return request is made after 30 days
  • The item is returned without approval

Company Information

HALIXERA
Operating under The Halixera OÜ, registered in Estonia.

Parve tn 5, 13516 Tallinn, Estonia
Phone: +372 5271356
Email: info@halixera.com
Company Registration Number: 16655176

Have any questions? Feel free to reach out!
We aim to respond to all inquiries and special requests within 24 hours.

Support Hours:
Phone and Live Chat Support:
Customer Service – Available 24/7.

Customer support is available via email and contact form on our website.